lukbd Privacy Policy

This Privacy Policy ("Policy") is issued by lukbd ("we", "us", "our"), the operator of the online gaming platform accessible at https://lukbd.vip. This Policy applies to all individuals who access or use the lukbd platform, including registered players, prospective players who visit the site without completing registration, and individuals who contact our customer support team.

By registering an account on lukbd or continuing to use our services after the effective date of this Policy, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to the practices described in this Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

1 Data We Collect

lukbd collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the primary data types we collect, the source from which each is obtained, and the primary purpose for collection.

Data Category	Examples	Source
Identity Data	Full legal name, date of birth, NID number, passport number	Registration form, KYC documents
Identity Data	Full legal name, date of birth, NID number, passport number	Registration form, KYC documents
Financial Data	bKash account number, Nagad number, Rocket number, Upay number, bank account details, transaction history	Cashier / payment screens
Technical Data	IP address, device type, browser type and version, operating system, session duration, referral URL	Automated collection via server logs and cookies
Usage Data	Games played, wager amounts, bet history, session times, bonus activity, login timestamps	Platform activity tracking
Communication Data	Live chat transcripts, email correspondence, support ticket content	Customer support interactions
Verification Data	Copies of NID, passport, utility bills, selfie photographs for identity verification	KYC submission portal

Data We Do Not Collect

lukbd does not collect, store, or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data (beyond identity document photographs submitted for KYC), genetic data, or health data, unless such data is voluntarily disclosed by you in the course of a support interaction. Where such data is incidentally disclosed, it will not be processed for any purpose other than resolving the specific support matter in which it appeared, and it will be deleted from active records within 30 days of case closure.

Data Collected From Minors

lukbd does not knowingly collect personal data from any person under the age of 18. The platform enforces a strict 18+ age restriction. If we become aware that personal data has been submitted by or on behalf of a minor, that data will be permanently deleted from all systems without delay, and the associated account will be closed. If you have reason to believe that a person under 18 has registered on lukbd, please notify our support team immediately.

2 How We Use Your Data

lukbd processes your personal data only for legitimate, specified purposes. We do not process data for purposes that are incompatible with the original reason for collection. The principal purposes for which we use your personal data are described below:

Account Management and Service Delivery

We use your identity data, contact data, and financial data to create and maintain your lukbd account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts, and deliver the gaming and betting services you request. This processing is necessary for the performance of our contract with you as a registered player.

Know Your Customer and Fraud Prevention

We use identity data and verification data to comply with our Know Your Customer (KYC) obligations. KYC checks protect both lukbd and legitimate players from fraud, identity theft, money laundering, and the use of the platform by underage individuals. Processing for KYC purposes is a legal and regulatory necessity and cannot be opted out of while you hold an active account.

Responsible Gaming Monitoring

We use usage data — including session duration, wagering frequency, deposit patterns, and loss velocity — to monitor player behaviour for indicators of problem gambling. Where our automated systems or support team identify patterns consistent with potential harm, we may reach out proactively to offer responsible gaming tools, including deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in the overriding interest of player safety and welfare.

Marketing and Promotional Communications

With your explicit consent, we may use your contact data to send you promotional offers, seasonal bonus notifications (including Eid, Pohela Boishakh, and Victory Day promotions), and platform news via SMS or email. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by requesting removal from our marketing list via live chat. Withdrawal of marketing consent does not affect the processing of data for account management or legal compliance purposes.

Platform Improvement and Analytics

We use technical data and usage data in aggregated, anonymised form to analyse platform performance, improve game selection, optimise payment flows, and enhance the overall player experience for our Bangladesh market audience. Aggregated analytics data does not identify individual players and is not subject to individual data rights requests.

3 Cookies & Tracking

lukbd uses cookies and similar tracking technologies to operate the platform effectively, remember your session state, and understand how players interact with the site. A cookie is a small text file placed on your device by our web server when you visit lukbd.vip. Cookies do not contain executable code and cannot be used to introduce malware to your device.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preferences, and ensure secure payment flows. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred game category (slots, cricket betting, live casino) and display settings — to personalise your experience on return visits.
• Analytics Cookies: We use first-party analytics to understand aggregate patterns of platform usage, including which pages are most visited, average session duration, and common navigation paths. This data is used in anonymised form only.
• Performance Cookies: These cookies help us identify and resolve technical issues by tracking error rates, page load times, and server response performance. They enable us to maintain a stable, responsive platform for players across Dhaka, Chittagong, Sylhet, and other parts of Bangladesh.

Managing Cookies

You may configure your browser to refuse all cookies or to notify you when a cookie is being placed. However, disabling strictly necessary cookies will prevent you from logging in to your lukbd account or completing payment transactions. Instructions for managing cookies in the most common browsers (Chrome, Firefox, Safari, Edge, Samsung Internet) are available through your browser's help documentation. Please note that lukbd does not respond to browser-level "Do Not Track" signals, as there is no universally accepted standard for how such signals should be interpreted.

4 Data Sharing & Third Parties

lukbd shares your personal data only with third parties where it is necessary to deliver our services, meet legal obligations, or protect the integrity of the platform. We do not share data with third parties for their own independent commercial purposes. The categories of third parties with whom your data may be shared are as follows:

Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary transaction data with your selected payment service provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. The payment provider receives only the data required to execute the specific transaction and is bound by its own regulatory obligations under Bangladesh Bank guidelines. lukbd does not store full mobile financial account credentials on its own servers — payment details are tokenised at the point of entry.

Identity Verification Partners

As part of our KYC process, we may share identity documents and verification data with authorised third-party identity verification service providers. These partners are contractually bound to process your data solely for identity verification purposes and to maintain data security standards equivalent to or exceeding those employed by lukbd.

Game Software Providers

Third-party game providers integrated into the lukbd platform (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive technical identifiers and gameplay session data necessary to serve game content. This data is used solely to render the game and record the outcome for settlement purposes. Game providers do not receive your full identity or financial profile.

Legal and Regulatory Disclosure

lukbd will disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory instruction. In cases of suspected money laundering, fraud, or other criminal activity, we are legally obligated to file reports with the relevant financial intelligence unit without notifying the subject player. Such disclosures are made only to the extent required by the legal obligation in question.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of the lukbd business or its assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the identity of the new data controller via the email address registered to your account, and any change in data processing practices will be communicated to you in advance.

5 Data Retention

lukbd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention schedule sets out our standard data retention periods by data category:

Data Category	Retention Period	Basis
Account & Identity Data	Duration of active account + 5 years after closure	Anti-money laundering regulatory requirements
Financial Transaction Records	7 years from transaction date	Financial record-keeping obligations
KYC Verification Documents	5 years after account closure	Regulatory compliance and fraud prevention
Support Communications	3 years from date of communication	Dispute resolution and quality assurance
Technical & Usage Data	13 months from collection	Platform analytics and security monitoring
Marketing Consent Records	Duration of consent + 3 years	Proof of consent and regulatory accountability
Responsible Gaming Records	Duration of self-exclusion + 5 years	Player safety and re-registration prevention

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an individual. Anonymised data derived from your usage history may be retained indefinitely in aggregate analytical datasets, as it no longer constitutes personal data.

6 Data Security

lukbd takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your data from unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following measures:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the lukbd platform is encrypted using industry-standard TLS 1.2 or TLS 1.3 protocols. The padlock icon visible in your browser's address bar confirms that your connection to lukbd.vip is encrypted.
• Data Encryption at Rest: Sensitive personal data stored on lukbd servers — including identity documents, financial data, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within lukbd's internal systems is restricted on a strict need-to-know basis. Staff members who do not require access to personal data in the performance of their role are denied that access by system-level controls. All access is logged and subject to periodic review.
• Password Security: Player account passwords are hashed using a secure, salted hashing algorithm. lukbd never stores passwords in plain text. Our support staff cannot view your password and will never ask you to provide it.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their lukbd accounts for an additional layer of login security beyond the username and password.
• Security Monitoring: Our platform infrastructure is monitored continuously for unusual activity patterns that may indicate attempted unauthorised access, credential stuffing, or other cyber threats.

Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, lukbd will notify affected individuals without undue delay once the nature and scope of the breach has been assessed and contained. Notifications will be issued to the email address registered to your account and will clearly describe the nature of the breach, the data affected, and the steps being taken to address the incident and reduce the risk of recurrence.

7 Your Privacy Rights

As a player on the lukbd platform, you hold a number of rights with respect to your personal data. lukbd is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles. Your rights are as follows:

Right of Access

You have the right to request a copy of the personal data that lukbd holds about you, together with information about how that data is used and with whom it has been shared. Access requests will be fulfilled within 30 days of receipt, free of charge for the first request in any 12-month period.

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Correction requests for account details (such as your registered mobile number or email address) can be submitted directly through your account settings panel. Corrections to identity data submitted during KYC may require re-submission of supporting documents.

Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no overriding legal basis for continued processing, or where you object to processing and there are no legitimate grounds that override your objection. Please note that certain data — particularly financial transaction records and KYC documents — must be retained for the periods specified in our Data Retention schedule regardless of an erasure request, due to mandatory legal obligations.

Right to Restriction of Processing

In certain circumstances — such as while a rectification request is being assessed, or where you have objected to processing pending determination of legitimate grounds — you may request that processing of your data be restricted to storage only, without active use.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that it be transmitted directly to another data controller where technically feasible.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests, in which case we will assess whether our legitimate interests are overridden by your rights and interests in the specific circumstances.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to our support team via live chat at lukbd.vip or by email to [email protected]. To protect your privacy, we will verify your identity before processing any data rights request. We will respond to all requests within 30 days of receipt. Where a request is complex or there are multiple requests, the response period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

8 Contact & Data Enquiries

If you have questions, concerns, or complaints about how lukbd processes your personal data, or if you wish to exercise any of the privacy rights described in this Policy, please contact our data protection team using the details below. All privacy-related enquiries are handled by dedicated staff who are trained in data protection obligations.

• Live Chat: Available 24/7 at lukbd.vip — select "Privacy / Data Request" from the support topic menu
• Email: [email protected] — please include "Privacy Request" in the subject line
• Response Time: Typically under 15 minutes via live chat; email responses within 1 business day (Bangladesh Standard Time, UTC+6)

We take all privacy complaints seriously and aim to resolve them to your satisfaction. If, after contacting us, you remain dissatisfied with our response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Policy Updates

lukbd reserves the right to update this Privacy Policy at any time. Where material changes are made — particularly changes that affect the purposes for which we process data, the categories of third parties with whom data is shared, or the rights available to you — we will notify active players by email to their registered address no less than 14 days before the updated Policy takes effect. The most current version of this Policy will always be accessible at https://lukbd.vip/privacy-policy. The effective date at the top of this page will be updated to reflect the date of the most recent revision. Continued use of the platform after a revised Policy takes effect constitutes acceptance of the updated terms.